Refund policy

Gravix Returns & Refund Policy

All products sold on Gravix are custom made to order. Due to the personalized nature of our products:

  • No returns, exchanges, or refunds are accepted for standard custom orders.
  • If a product issue occurs that is our responsibility, please contact us immediately. We will review the situation and work with you to find a fair solution.
  • Some authorized returns may be subject to a restocking fee.

How to Contact Us for Returns or Issues

If you believe your order has a defect or an issue caused by Gravix, please reach out:

Our team will evaluate your case and do our best to resolve it promptly and to your satisfaction.