Gravix Warranty Policy
Warranty Overview
Gravix is committed to providing high-quality products designed to last. All products are built with precision and care to ensure your satisfaction.
Limited Lifetime Warranty
All Gravix products are covered against manufacturing defects. Components such as wheels, latches, and lifting mechanisms are protected under a 1-year Customer Satisfaction Warranty.
Warranty Coverage
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Covers manufacturing defects only.
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Does not cover accidental damage, misuse, normal wear and tear, or damage during transport.
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Moving parts like wheels, handles, and zippers are covered for one year. After that, replacement parts may still be available.
Airline or Shipping Damage
Damage caused by airlines, shipping carriers, or freight companies is not covered by this warranty. Customers should file claims directly with the carrier. Gravix can provide cost information for replacement parts or repairs to assist with your claim.
Voiding the Warranty
The warranty is void if:
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Repairs or maintenance are performed by non-Gravix technicians.
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Products are used in rental applications.
How to File a Warranty Claim
If you experience an issue with your Gravix product:
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Contact us immediately at:
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Phone: +1 908-349-0353
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Email: support@gravix.us
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Provide proof of purchase and details about the issue.
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Our team will evaluate your case and provide a solution, either repair or replacement.
Key Notes
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Warranty applies to the original purchaser only.
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Gravix strives to resolve warranty claims quickly and efficiently.